Palms Wellington Surgical Center is an outpatient ambulatory surgery center serving the residents of Royal Palm Beach and the western communities of Palm Beach County. We are conveniently located at the corner of Highway 441 and Southern Boulevard.
Our Mission Statement
Our mission statement is based on three vital factors:
- The dignity of the individual
- Excellence in healthcare
- Superior healthcare services
Although there are many changes taking place in the healthcare system, these values will not change.
We have made a commitment to honor the individual worth of all people, and to be dedicated to providing quality service, based on honesty, integrity, humility, and patience. In our industry, this is the Golden Rule that the staff of Palms Wellington Surgical Center strives to abide by.
Our ongoing goal is to improve the standards of health care within the community that we serve and to provide benefits for all concerned: Palms Wellington Surgical Center organization, medical staff, employees, and most importantly, THE PATIENT.
Nursing care at Palms Wellington Surgical Center provides the patient with competent and individualized nursing care, which maximizes the patient’s potential in achieving and maintaining the desired level of wellness.
Nursing acknowledges and respects the rights, privileges, and autonomy of every person.
Each patient is recognized as a person having individual needs and concerns and is placed in an environment that promotes comfort, safety, privacy, and cleanliness. Each patient is kept fully informed on all matters and is given the opportunity to participate in his or her plan of care.
Our nursing staff provides care for patients through utilization of the nursing process, i.e., assessing needs, planning, implementing, and evaluating care. All nursing personnel participate in the nursing process either directly or indirectly.
Assessment of each person’s needs promotes individualized patient care. Assessment begins with the nursing pre-operative telephone interview, continues throughout the day of surgery, and culminates with the post-op telephone interview.
An individualized approach to planning patient care assures the delivery of continuous quality care for each patient and is a culmination of input from the patient, their family, and the health team members.
Nursing personnel work together in implementing the proper plan of care. Each member’s contribution is based on his/her unique qualities, educational preparation, and job description.
The nurse utilizes this process in teaching health care, health maintenance, and disease prevention. Quality patient care is assured by continuous evaluation through appropriate review and revision of patient care plans, staff evaluations, and nursing audits.
Palms Wellington Surgical Center is committed to treating and using protected health information about you responsibly. This Notice of Health Information Practices is to describe the personal information we collect, as well as how and when we use or disclose that information. In addition, it describes your rights as they relate to your protected health information. This Notice is effective April 14, 2003 and applies to all protected health information as defined by Federal regulations.
Understanding Your Health Record/Information
A record of your visit is made each time you seek medical care at Palms Wellington Surgical Center. Typically, this record contains your symptoms, examination, test results, diagnosis, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a:
- Basis for planning your care and treatment.
- Means of communication among the many health professionals who contribute to your care.
- Legal document describing the care you received.
- Means by which you or a third-party payer can verify that services were actually provided.
- Tool in educating health professionals.
- Source of data for medical research.
- Source of information for public health officials charged with improving the health of this state and nation.
- Source of data for our planning and marketing.
- Tool with which we can assess and continually work to improve the care we render and the outcomes we achieve.
Your Health Information Rights
Although your health record is the physical property of Palms Wellington Surgical Center, the information belongs to you. You have the right to:
- Obtain a paper copy of this Notice of Information Practices upon request.
- Inspect and copy your health record as provided for in 45 CFR 164.524.
- Amend your health record as provided in 45 CFR 164.524.
- Obtain an accounting of disclosures of your health information as provided in 45 CFR 164.528.
- Request communications of your health information by alternative means or at alternative locations.
- Request restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522
- Revoke your authorization to use or disclose health information except to the extent that action has already been taken.
Palms Wellington Surgical Center is required to:
- Maintain the privacy of your health information
- Provide you with this notice as to our legal duties and privacy practices with respect to information we collect and maintain about you.
- Abide by the terms of this notice.
- Notify you if we are unable to agree to a requested restriction.
- Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.
We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will have the new information available for you to request from our business office. We will not use or disclose your health information without your authorization, except as described in this notice. We will also discontinue using or disclosing your health information after we have received a written revocation of the authorization according to the procedures included in the authorization.
For More Information or to Report a Problem
If you have questions and would like additional information, you may contact the facility’s Privacy Officer at:
Palms Wellington Surgical Center
460 State Road 7
Royal Palm Beach, Florida 33411
If you believe your privacy rights have been violated, you can file a complaint with the facility’s Privacy Officer or with the Office for Civil Rights, U.S. Department of Health and Human Services.
There will be no retaliation for the filing of a complaint with either the Privacy Officer or the Office for Civil Rights. The address for OCR is listed below:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Examples of Disclosures for Treatment, Payment, and Health Operations
We will use your health information for treatment.
For example: Information obtained by a nurse, physician or other member of your health care team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your health care team.
Understanding what is in your medical record and how your health information is used helps you to ensure its accuracy; better understand who, what, when, where and why others may access your health information; and give you access to the information needed to make more informed decisions when authorizing disclosure to others.
We will also provide your physician or a subsequent health care provider with copies of various reports that should assist him or her in treating you once you are discharged from this facility.
We will use your health information for payment.
For example: A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used.
We will use your health information for regular health operations.
For example: Members of the medical staff, risk or quality improvement manager or members of the quality improvement team may use information in your health record to assess the care and outcome of your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and services we provide.
Business Associates: There are some services provided in our organization through contracts with business associates. Examples include physician services in the emergency department and radiology and certain laboratory tests. We may disclose your health information to our business associates when these services are rendered so they can perform the job we’ve asked them to do and bill you or a third-party payer for services rendered. To protect your health information we require the business associate to appropriately safeguard your information.
Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative or another person responsible for your care, your location and general condition.
Communication with Family: Health professionals using their best judgment may disclose to a family member, personal friend or any other person you identify, the health information relevant to that person’s involvement in your care or payment related to your care.
Research: We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.
Funeral Directors: We may disclose health information to funeral directors consistent with applicable law to carry out their duties.
Organ Procurement Organizations: Consistent with applicable law, we may also disclose health information to organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.
Marketing: We may contact you to provide appointment reminders or information about treatment alternatives or other health related benefits and services that may be of interest to you.
Food and Drug Administration (FDA): We may disclose to the FDA, and report health information relative to adverse events with respect to food, supplements, product, or product defects and port marketing surveillance information to enable product recalls, repairs, or replacements.
Worker’s Compensation: We may disclose health information to the extent authorized by and necessary to comply with laws relating to worker’s compensation or other similar programs established by law.
Public Health: As required by law, we may disclose your health information to public health or legal authorities’ charges with preventing or controlling disease, injury, or disability.
Law Enforcement: We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena. Federal law makes provisions for your health information to be released to an appropriate health oversight agency, public health authority, or attorney, provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards, and are potentially endangering one or more patients, employees, or the general public.